System for managing queries and cases in the university ombudsman’s office, promoting a fair and safe environment.
Comprehensive management of the university ombudsman’s office
The University Ombudsman’s Management System centralizes activities related to the attention, prevention and solution of problems that affect the university community. It facilitates the management of queries, case monitoring and dissemination of regulations, promoting a fair and safe environment for students, teachers and administrative staff.
Benefits of our
university ombudsman management system
Efficiency in care
Quick and organized resolution of cases.
Active prevention
Dissemination of educational documents to reduce conflicts.
Full traceability
Detailed log of access and process history.
Collaboration
Spaces for forums and community participation.
Functions/modules/features
Care management
Registration, monitoring and resolution of cases presented by the university community.
Problem management
Identification and prioritization of conflicts affecting students and staff.
Query Management
Reception and resolution of questions and concerns.
Statistics
Generation of key metrics on system management and performance.