Help Desk Management System
System that centralizes queries and technical support for the institution’s users.
Comprehensive management of technical support and queries
The Help Desk Management System allows for the centralization of queries and technical support for the institution’s users. It provides an online support channel to resolve requests and queries from students, teachers and administrative staff.
Benefits of our
help desk management system
Process optimization
Improve efficiency in technical support management.
Transparency
Clear and accessible record of queries and requests.
Timely response
Fast and efficient attention to queries.
Centralization
Information accessible on a single platform.
Functions/modules/features
Query log
Registration and management of support requests.
Query tracking
Monitoring progress and resolving queries.
Evaluation and control
Application review and analysis process.
Reports and statistics
Generation of detailed reports.
